FAQs

Welcome to the Odin’s Relics FAQs page! We’ve compiled answers to some of the most common questions to assist you. If you don’t see your question here, feel free to contact us at support@odinsrelics.com.


1. Shipping Policy

How long does it take to receive my order?

  • Processing Time:
    Orders are verified, customized, and packed within 2-5 business days after purchase.

  • Shipping Time:
    Once shipped, delivery times are as follows:

    • USA (Standard): 2-5 business days
    • USA (Priority): 1-2 business days
    • Canada (Standard): 5-10 business days
    • Canada (Priority): 4-6 business days
    • International (Standard): 5-30 business days (depending on location)
    • International (Priority): 4-6 business days

Note: Shipping estimates exclude Sundays. All orders are shipped from our facility in Florida, USA.


2. Return & Refund Policy

What is your return policy?
We offer hassle-free returns within 30 days of receiving your order. Items must be in their original condition and packaging.

To start a return:

  1. Email us at support@odinsrelics.com with your order details.
  2. Ship the item to our return center (return shipping costs are the customer’s responsibility).
  3. Refunds will be processed within 5 business days of receiving the return.

Can I cancel or modify my order?
Yes! You can cancel or modify your order within 24 hours of placing it. After 24 hours, orders are locked for processing.

  • A 20% management and transaction fee applies to cancellations.
  • Email support@odinsrelics.com with your order number and requested changes.

What if my item arrives damaged or defective?
We’re here to help! If your item arrives damaged, please:

  1. Email support@odinsrelics.com with your order number and photos/videos of the defect.
  2. Our team will review your case and arrange for a replacement or full refund, including shipping costs.

3. Common Questions

What happens if I input the wrong shipping address?
If your order is shipped to the wrong address due to incorrect input, we cannot provide a refund or reshipment. Replacement orders will be at the customer’s expense.


Why does my item look slightly different from the product images?
Our listings aim to provide accurate representations of products. However, slight color differences may occur due to lighting during photography or screen display settings. A variance of up to 20% is considered normal.


My credit card statement shows “Fagita” instead of Odin’s Relics. Why?
“Fagita” is the processing division of Odin’s Relics that handles payments. Rest assured, your transaction is secure and correctly linked to your order.


Need Further Help?
We’re committed to providing exceptional customer service. If you have more questions or concerns, reach out to us at support@odinsrelics.com.

Thank you for being a valued part of the Odin’s Relics family!
Skål!