Return & Refund Policy

More than anything we want you to be happy with your purchase!! If something doesn’t look for feel right, please email us at support@odinsrelics.com and we’ll make it right!

Also please be informed that placing an order means that you accept all the terms mentioned below


CANCELLATION & MODIFICATION

If you change your mind about your purchase, please sending us an email to support@odinsrelics.com and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.

Your order is only eligible to be cancelled and modified within 24 hours of placing the order. After that time, the order is locked for processing and can no longer be cancelled.

Please be informed that:

  • A management and transaction fee (20% of your total order value) will be applied for the cancellation.
  • We are not guaranteed to deliver your order in timely manner if your order needs design modification as it will take us much longer to modify your design in this holiday seasons

NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.

Refunds & Returns 

If you are not l00% satisfied with your purchase, you can return your order to our returns center for a full refund. (Returned items must be in the same condition you received them in and in the original packaging)

*Please note: We require a receipt or proof of purchase such as an order number or order confirmation email. 

We only accept returns communicated within our 30 day returns policy. 

Any item not in its original received condition that is damaged or missing parts, for any reasons not due to our error, cannot be accepted. (This does not include damage to the packaging) 

If your item arrives damaged or defective, please contact our support team at support@odinsrelics.com as soon as possible and include a photo or video showing the item is damaged or defective. In this case, we will provide a reshipment as soon as possible to make it right for you.

Easy Returns: 

  1. Email our customer care support team at support@odinsrelics.com for instructions on how to return your item to us.
  2. Ship the item to our returns center. Return shipping and cost is the responsibility of the customer.
  3. After we receive your return, it will be processed within 5 business days and a full refund will be provided. Please note that refunds can take up to 3 business days to be returned to your credit card or original payment method. 

Refunds

Once we receive and inspect your return, we will send you an email to let you know that we have received your returned item and whether your refund is accepted based on the condition of the returned item. If your return is accepted, the refund will be given and a credit will automatically be applied to your original payment method. 


MY ITEM LOOKS DIFFERENT TO THE ONLINE LISTING

This is a very rare occurrance. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look. Please allow the 20% difference between advertised images and the actual item you received as sometimes advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display

To file a claim, please send us an email to support@odinsrelics.com and include the following information (this is a must):

  • Order number
  • Video/ photo of the defective product

If your claim is in regards to a printing error, please include photographs of the error.

If your claim is in regards to a print size or placement issue, please include a measuring tape, stick, or ruler in the photographs of affected garments.

  • Full delivery address
  • Contact telephone number

Our support team will review the photos/videos you send of the defective item and, if your item is eligible, we will resend the product to you for no additional cost to you. In the rare case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product (including shipping costs).

INCORRECT ADDRESS

For orders shipped to the wrong address due to a customer inputting the incorrect address:

- We are not responsible if your order gets delivered to the wrong address or returned to sender (as all of the items would be donated right after they come back to our warehouse).

- The customer must cover the cost of ordering replacement items.

So please be extremely careful when entering your shipping address.

Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering odinsrelics.com and if you have any questions, please don't hesitate to contact us via: support@odinsrelics.com